Musings of an Englishman who literally quit his life in Devon in mid-2012 to move to Tijuana to love a girl.
They ended up in San Diego where he became a TV anchorman (yes really...), they got married, and now they're living in England together.
Simple as that really.
Follow your heart, who knows where it will lead.

Crazy. Beautiful. Madness.
Showing posts with label IRS. Show all posts
Showing posts with label IRS. Show all posts

Monday, 13 April 2015

A taxing situation...

IN A FEW weeks I might well be flying over to San Diego.
No, not for a holiday – but to file my taxes.
‘Are you loco?’ I can hear you asking now.
Well, what else do you do to prevent yourself breaking the law?
My thinking is that it will hopefully prevent me from becoming an ‘enemy of the states (aka ‘United States’).
My attempts to resolve the biggest pain in the ass I’ve ever known has resulted in this – me seriously contemplating spending £800+ just to receive a maximum of £400 back from the US Government.
 “You have a legal obligation to file your taxes,” one cock-sure-of-himself London-based ‘tax professional’ mentioned to me last week.
“Sure, and I’m pretty sure stealing from an individual is also a crime,” I replied.


That was after he suggested I pay HIM £750 for filing a State tax return – which cost me around £75 to complete last year in San Diego.
Yeh, you do the math buddy and tell me who’s the crook here…?
This whole situation has come about after I spent 12 months working in the great US of A between 2013 and 2014.
When I began working in San Diego, California, I decided to pay the maximum amount of tax possible.
The thinking – at the time – was that the more I paid, the more I’d get back at the end of the financial year in the tax return.
A sort of ‘well done me’ for saving money, I considered.
Yes, on reflection now, it’s not the advice I should have taken at the time.
In short the US Government owes me roughly $4,000 (£2,500).
And it seems it won’t give it back lightly.
If someone, or some organization, owes you money, you ask for it back.
And therein lies the problem.
I’m now in the UK trying to ask for the money back using the Inland Revenue Service or ‘IRS’ medium of a ‘tax return’.
The snag is that the US Government makes it so difficult to file said return, you end up fast losing your mind trying to do so.
Somehow I managed to use a piece of free software to file the ‘federal’ return.
Did I do it right? God knows.
I just have to wait until the IRS – (fingers crossed) writes me a letter or emails me otherwise.
Another annoyance right now is whether I file for an ‘extension of time’.
I’ve already filed the federal tax return, but what if it’s wrong? If I don’t get an extension do I lose out?! Will people get confused if I apply for an extension when I’ve already filed the return?
The hilarity in all this is the ridiculous use of the English language by the IRS.
The form is referred to as an ‘Application for Automatic Extension of Time to File U.S. Individual Income Tax Return’.
Surely if it was ‘automatic’ you wouldn’t need to apply for it in the first place…?!
Anyhow, I digress.
So yes, the ‘federal’ return is in the post ahead of the April 15th deadline.



And that leaves me to file the ‘State’ tax return – the California state tax return.
Put simply, the State return is only a couple of pages to fill out. The problem is that I don’t actually know how to fill it in.
It’s in American-English, which to you and I in the UK is otherwise known as ‘gibberish’ or ‘gobble-dee-gook’.
‘Name and address…’ sure.
‘California adjustments – subtractions. Enter the amount from Schedule CA (540NR), line 37, column B…’ um, que?
Someone who knows what they’re doing would take the official tax documents sent to me from the State, enter a few figures, and bang three minutes later all done.
But of course, it’s not as easy as that is it? It never is.
The firm I used in the US last year to file, can’t file if I now live overseas.
And the State of California won’t let me even register on its website to file them online direct, again because I live overseas.
Thank you for visiting the Franchise Tax Board (FTB) website.
A nonresident is currently unable to use CalFile to file a California income tax return,” Alisha on Station 2115 handily emailed me.
Gracias.
In fact, the software which I used to file my federal return can’t file my State return because it requires me to have a US bank account, and a US bank card.
When I left the States I closed my account because I refused to pay a monthly fee for something which I’d use once in 12 months.
Oh wait, the best part…? Some ‘tax professional’ in London quoted me £750 to file the State return – even though I’ll only get back a maximum of £400.
“But you do realize you have a legal obligation…”
Oh do fuck off.
Trying to work out how to do all this incenses me so much I’ve been physically shaking with anger at times in the last six weeks.


How can people actually get away with this? How can this be right?
If it’s a criminal act to not pay your taxes surely it’s also a criminal act to harass and threaten a law-abiding taxpayer with legal consequences even when they’re trying to do the right thing.
A colleague asked me today why I’d even bother writing a blog post about all this.
“Does anyone really care?” they asked.
Well for a start, I care.
Writing this actually helps me to put this crazy situation into some perspective.
It also reassures me that the people I’m dealing with really are a bunch of numpties.
Also I’m pretty sure that somewhere down the line, this blog post will find some tired eyes looking for a distant light at the end of the black hole that is the US tax system.
If it helps them, even slightly, then this public outpouring of frustration will have all been worth it.
I’ve asked for help from supposed ‘friends’ in the US, but aside from offering up the ‘but your tax return is so easy to file…’ pearls of wisdom, they’re about as useful as a chocolate fireguard.
What do people say…? The question’s easy if you know the answer.
Well, I’m lost.
Anyone got any ideas/suggestions/ibuprofen?



Twitter: @tristan_nichols


Friday, 4 April 2014

Customer (Dis)Service


SO... as many of you may have gleaned from my last blog post… the last few weeks have been anything but easy.
What with dealing with losing my job, selling all our possessions, moving out of our apartment, applying for a visa for Jacks (I’ll write about that little chestnut next), and filing taxes and dealing with the IRS among other things it’s fair to say my recent abundance of grey hairs now boast grey hairs themselves.
All we’ve really needed in the last few weeks to sort everything out has been some clarity. Some black and white. Some light at the end of this very dark tunnel.
But you know when you’re down, life has a funny way of well… kicking you in the balls and reminding you that things can always get worse.
They say bad luck comes in threes. We’re now into multiples of threes.
As well as dealing with all the above we’ve had to deal with… how shall I put it…? Hmmm… a bunch of ‘numpties’ I guess would sum them up.
It seems that if there’s one thing you can count on in any country around the world, it’s the fact that a company’s ‘customer service’ department is really just a sort of modern-day oxymoron.
I.e. Oxymoron - a figure of speech in which apparently contradictory terms appear in conjunction.
We all face these trials and tribulations on a daily basis when we contact the phone company which has over-charged us for calls we in fact didn’t make; the bank which charged us for going overdrawn when in fact it was the bank charge itself which put us overdrawn in the first place; the newspaper company which failed to stop delivery of newspapers despite being told three times.
There’s almost some comfort in considering the fact that with every passing second of each minute of each hour in a day, you know you’re not alone in your frustration.
Many vent their anger on social media.
I’m choosing to do it here, on a blog which is now read in more than 30 countries around the world (okay, that was a blatant boast).
Why? Because I guess I hope that someone working in a ‘customer service’ centre somewhere will read it and decide to do their job properly for the sake of some poor person’s sanity.
Put simply you frustrated flock, I feel your pain.
San Diego, and the great ‘U S of A’ in general, boasts some amazing things.
However your ‘customer service’ is not among them.
So… Pearson – the world’s “leading international education and information company” take a bow son.
A few weeks ago I tried to establish whether a local San Diego branch of Pearson organizes and hosts English exams.
Why I hear you ask…? We’ll get to that in the next blog…
Anyhow, I digress.
After having no luck in finding anyone to pick up the phone at the local branch, I took the advice of a national Pearson *cough* ‘customer service representative’ whose inordinate ability to really help, went against everything her job role boasted.
Instead I tried their ‘live chat’ customer service (you know, the ones where you instant message someone, somewhere about something?)
And here’s how it went:

Chat start time – Mar 10, 2014 7:02:56 PM EST.
Chat end time – Mar 10, 2014 7:19:50 PM EST.
Duration (actual chatting time) -  00:16:54.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Andy'
Andy: Thank you for contacting GED® Testing Service Live Chat. My name is Andy. How can I help you today?
Tristan: Hi Andy
Andy: Hello Tristan.
Tristan: I'm in the process of applying for a 'spouse' visa for my Mexican wife so we can live and work in the UK
Tristan: The British government requires her to take an English exam... which your firm offers.
Tristan: We're looking at your website and clicking on the San Diego branch to look at dates, but it states that every single date for the rest of the year is booked!
info: Please wait while I transfer the chat to the best suited site operator.
info: You are now chatting with 'Angel'
Angel: Thank you for contacting Pearson VUE Live Chat. My name is Angel. How can I help you?
Tristan: Hi Angel
Tristan: See above
Angel: Hello Tristan.
Tristan: I'm in the process of applying for a 'spouse' visa for my Mexican wife so we can live and work in the UK Tristan: The British government requires her to take an English exam... which your firm offers.
Tristan: We're looking at your website and clicking on the San Diego branch to look at dates, but it states that every single date for the rest of the year is booked!
Tristan: I think the website is broken. I've also tried calling the branch but no-one picks up.
Angel: I'll be happy to assist you.
Angel: Please give me a minute while I check the information for you.
Tristan: Great.
Tristan: This is the address: Pearson Professional Centers-San Diego (North) CA
Tristan: 11770 Bernardo Plaza Court Suite 463 Sunroad Financial Plaza San Diego, California 92128 United States
Angel: Would you like me to check the dates for you?
Tristan: Yes, please.
Tristan: When I look it tells me that there are no available dates at all...
Angel: Is this for your wife?
Tristan: Yes
Angel: Is there any way you can get the candidate on chat with us?
Tristan: You mean my wife?
Tristan: Not right now.
Tristan: We simply want to know: a). if the branch is actually open; and b). if there are dates available.
Angel: I am sorry, we are not authorized to verify the information from third party. Please tell the candidate to contact us back, I'd like to give an additional information, you can schedule the test only when the dates are available at the specific test center.
Angel: No Issue, I'll check the dates for you.
Angel: Please give me a minute.
Tristan: With all due respect Angel, how would you know if I am me/my wife given that we're typing on a keyboard.
Tristan: We just want to know if this location is actually offering the test!
Angel: I'll check that for you.
Tristan: If not then we'll look to spend the money elsewhere.
Angel: I apologize for the above statement but we are instructed to do so
Angel: May I have the postal code?
Tristan: Could you simply tell me if the aforementioned site provides tests at that location?
Tristan: Test Center:Pearson Professional Centers-San Diego (North) CA Address: 11770 Bernardo Plaza Court Suite 463 Sunroad Financial Plaza San Diego, California 92128 United States
Angel: Please tell me the exam name, so that I can check the dates.
Tristan: PTE Academic.
Angel: Is this for PTE exam?
Angel: This chat line is available for IBM testing services.
Tristan: What are you talking about?
Tristan: PTE Academic measures your English ability by testing your level of English through tasks which reflect real-life settings.
Angel: I am unable to assist for PTE exam as I am not assigned for that. You have contacted to wrong chat line. This is for IBM testing services.
Tristan: Your colleague put you on...
Angel: Please contact PTE exam live chat support.
Tristan: You are useless. I will not be using your company.

Sixteen minutes… SIXTEEN minutes… of useless information.
And what did I glean from this conversation?
Nothing (apart from the fact that both ‘Andy’ and ‘Angel’ are useless to Pearson and to mankind in general).
Yes, all this from a company which boasts the slogan: “Always learning”.
Clearly they should change their slogan to “Always learning (from our mistakes)”.
Also boasting the same level of uselessness is H&R Block which is widely used by people in the States to prepare and complete tax returns on your behalf.
I’d heard mixed reviews about them, but decided to give them a go as they were “professionals” – and admittedly I don’t have a clue about UK taxes – let alone US ones.
Having now gained some experience of working with them, they appear to be a network of muppets, staffed by interns.
It’s no wonder the IRS (Internal Revenue Service) is so ruthless in its penny/cent-pinching when you realize that organizations like H&R Block operate in the way they do.
Rarely have I lost my temper in SD.
However, rarely have I also been dealt with in such a dis-organized and gormless way as I did a few weeks ago.
I won’t bore you with all the detail but here are the highlights…
Booked appointment with branch ‘manager’ because we informed him that our case was “complicated” and “time sensitive” due to impending departure from US shores.
We arrived at branch to discover that all staff were running late and hadn’t opened the branch yet.
Having waited for a further ten minutes it became obvious that the manager wasn’t going to show.
I asked staff member to get him on the phone to see where he was.
H&R Block staff member: “He says he’s not coming in…”
Me: “Tell him to finish his f*cking cornflakes and get his ass in gear.”
H&R Block staff member: “He says he’s not coming in.”
Note: no apology.
Other H&R Block staff member: “I can help…”
Me: “Without sounding rude, you’ve just told my wife that you ‘only started two weeks ago’. We have a complicated case…”
Anyhow long story cut short… I paid them a huge amount of money and they filed it incorrectly.
Great. Another thing to sort out.
So yes, the last few weeks have been fun… Not.
I imagine the sensation of me pulling my teeth out with a pair of rusty pliers would give me the same glowing satisfaction.
Anyhow… rant over.
*grabs coffee and rizla to roll cigarette*.
Next up… applying for a UK visa.
Hope you’re all well peeps.
I have missed you.

Follow me on Twitter: @tristan_nichols